General Terms and Conditions

Important information
1. All contracts concluded on the basis of purchases on our website or through customer service are concluded in the Republic of Croatia and are subject to the laws of the Republic of Croatia.
2. All prices are shown with VAT. If the rate of VAT (value added tax) changes after you place your order, but before the sales contract is concluded or the goods are delivered, you may have to pay the difference in the purchase price due to the change in VAT. The seller will contact you by email to inform you of any additional charges or you may be required to pay the difference based on your chosen payment method. This ensures that the correct VAT rate is applied to your purchase.
3. DC Beauty d.o.o. as a seller, he is obliged to issue an invoice and report it to the Tax Administration online, and in case of technical difficulties no later than 48 hours after issuing the invoice.
4. By ordering on our web store or through customer service, you accept to receive your invoice in electronic form. The invoice in electronic form is fully legal and is valid without signature and stamp. If you want it in written form, emphasize this when confirming the order.
5. All prices displayed in the web store (with or without discount) are valid until further notice or until stocks run out.

Introduction
1. Welcome to our website/store! These terms and conditions (“Terms”) govern the use of our services, including the purchase of products or services provided by DC Beauty d.o.o. Trg Ante Starčevića 10/1, 31000 Osijek, OIB/EORI: HR(52103074794) offers and for the buyer or user browsing the site, makes available for browsing with all necessary essential and additional information. By accessing or using our website/store, you confirm that you have read, understood and agree to these Terms. The prerequisite for concluding a sales contract is compliance with our business terms and conditions.
2. These terms of business apply both to the use of our website and to the purchase/sale of goods through the means of communication we use with the customer through customer service.
3. Also, these conditions ensure that an identical approach is applied to all our customers, regardless of whether they are our users or not.

Conclusion of the sales contract:
1. When you place an order with us, either through the web store or through customer service, it constitutes an offer to purchase our products/services.
2. The order is valid for 7 days, you will receive an order confirmation to your e-mail address if you place it through our website or an offer if you place the order through customer service.
3. We reserve the right to accept or reject your offer at our sole discretion.
4. We consider sending the order to the indicated address as the final confirmation of the purchase contract, for which you will receive a notification about the sent goods via e-mail address.
5. The quantity of products that can be ordered is shaped by the way it is ordered for personal needs. Under specific cases, an order in quantities that are not usual for ordering is considered if the ordered products are on discount or sale.
6. By pressing the “Order” button, we receive your order, and it is assumed that you agree to our terms of business.
7. The order is stored and kept for a period of ten years
8. Incorrectly stated data can be corrected through customer service or by changing the data on the user account you created on our website.
9. In case of disagreements, the Seller and the Buyer will primarily try to resolve the problem by mutual agreement, and if this is not possible, the resolution of the dispute will be under the jurisdiction of the court in Osijek.

Cancellation of the contract without giving a reason:
1. As a consumer, you have the right by law to cancel your contract with us within 14 days of receiving your order, without giving any reason. To exercise this right, you must notify us in writing or by e-mail to [email protected] or by calling +385 (31) 214 046. Attached is the form for terminating the sales contract, which you can download here.
2. If you decide to terminate the contract, based on an order that is disputed, we will refund the purchase price of the goods, and the shipping costs when returning the product will be borne by the customer.
3. The deadline for sending the termination of the contract is valid within 14 days, within which the cancellation of the specified contract is valid.
4. In accordance with the law, we can make the payment only after you send the ordered goods, and we receive them in return at the address Trg Ante Starčevića 10/1, 31000 Osijek, Croatia, without delay within 14 days.
5. If, as part of the sales contract, the seller also specified a product that is considered a gift or received a gift or promotional material for use that has an indication of ownership by DC Beauty d.o.o., he has the right to postpone the return of the purchase price of the goods until he receives the goods at the specified address and a gift or promotional material. In this case, you bear the costs related to the return of the goods if you send them separately to the goods that you originally received before sending the withdrawal from the sales contract.

Responsibilities of the buyer when withdrawing from the contract
1. Please note that you are responsible for any depreciation of the goods.
2. Depreciation is considered the use of a product that is contrary to the nature, characteristics and functions of the goods.
3. Also keep in mind that you do not have the right to withdraw from the contract in the following cases: if the goods you took out of the packaging and cannot be put back in the packaging for hygienic reasons (for example, opened cosmetic products and other products that come into direct contact with the skin).
4. Also, it is exempted from the right to terminate the contract if the customer ordered a product that according to the specification was ordered from the manufacturer and/or importer and should have been produced (it is not a standard product that the manufacturer and/or importer keeps in stock – since the seller informed the customer) and has been produced and the Seller can no longer revoke it.
5. Also, it is excluded from the right to withdraw from the contract if the product is in a liquid state or the protection that protects the product from use has been removed by the customer. In this case, the customer has no right to return that product or the purchase value of the damaged product is excluded from the total order.
6. It is essential that the buyer, in accordance with the exercise of the right to terminate the contract, informs the seller on time and without delay by e-mail or by calling.

Product advertising:
1. In the case of a justified complaint, and in the impossibility of delivering the same article, the Seller will offer the Buyer a replacement product, and if the Buyer does not accept it, the Seller will without delay within 14 days return the entire received amount that the Buyer paid to the Seller to the transaction account.
2. You can also request that the fault be rectified by replacement or repair. If replacing the defective product is not feasible or acceptable for us, you have the right to a discount on the purchase price, and if the defect is significant, you have the right to withdraw from the purchase contract. You can exercise the aforementioned rights even if the error is discovered later.
3. Product images in our e-shop are for illustrative purposes only and do not represent a binding representation of the product’s properties (for example, the packaging may differ due to changes by the manufacturer).
4. Every change and decision on complaints is made without delay. The processing of the complaint and all situations that arise during the resolution of the complaint itself are dealt with in a normal time period of no longer than 30 days. Otherwise, you will have the right to withdraw from the purchase contract. It is necessary to ensure your full cooperation in order to meet the above deadline.

Product warranty
1. We guarantee the customer all the rights that belong to him by applying the Law on Obligatory Relations and the Law on Consumer Protection. The correct functioning of the product is guaranteed by the manufacturer and/or the importer, and in accordance with the warranty statement delivered with the product, the Seller will provide the Buyer with all possible assistance in securing his rights that belong to him according to the warranty statement and the law.
2. Along with the ordered goods, the seller also delivers to the buyer a manufacturer’s or importer’s warranty card, which guarantees the correct functioning of the device if it is used in accordance with the instructions and characteristics of the device, as well as the deadline for servicing and selling replacement parts.
3. If, when putting the device into operation, the Buyer determines that it is not functioning properly, he is obliged to immediately notify the Seller, who will immediately ensure that the device is working correctly and eliminate the malfunctions at an authorized service center (in accordance with the warranty conditions).
4. If the authorized service finds a fault that cannot be removed or that requires intervention on the device that the Buyer does not want to accept, the Seller will agree with the manufacturer/importer to replace the device with a new one.
5. The costs of transporting the device are recognized by the Customer in accordance with the Warranty conditions.
6. Some manufacturers and importers put their Guarantee/Guarantee statements inside the packaging or the product itself, which they then seal or pack in the so-called “Blister packaging”. For these products, the Seller does not certify the guarantees/warranty certificates before the delivery of the goods, but they are valid upon presentation of the certified Invoice that the Buyer received from the Seller.
7. The Buyer can submit an uncertified warranty statement to the Seller and it will be certified and returned to the Buyer without delay.
8. The certified warranty card and the original invoice of the Seller must be kept by the Buyer, as he exercises his rights based on them.

Payment and delivery methods:
1. We accept a variety of payment methods, including but not limited to credit cards, debit cards and online payment systems.
2. The total price of your order, including all applicable taxes and shipping fees, will be displayed at checkout.
3. Payment must be made in full before we can process and ship your order.
4. We will make reasonable efforts to deliver your order within the agreed time frame, but we cannot be responsible for delays beyond our control, such as carrier delays or unforeseen circumstances.
5. On our web store, we offer payment by General payment, payment to the delivery service by cash on delivery or card payment.
6. All the listed payment methods that are offered, as well as the prices, are visible here.
7. The specified delivery dates are based on the expectations based on which the delivery conditions have been agreed upon by the delivery services we cooperate with. Under certain conditions, we reserve the right to provide delivery free of charge, if free delivery is emphasized on the website, in which case compensation to the carrier is our responsibility.
8. Carriers and delivery methods with prices are described here.

conditions regarding discounts, gifts and coupons:
1. Any discounts, gifts or coupons we offer are subject to certain terms and conditions, which may include expiry dates, usage restrictions and restrictions on combining multiple offers.
2. Please review and comply with these terms when redeeming any discounts, gifts or coupons.
3. Discounts, gifts or coupons are not transferable, redeemable or exchangeable for cash, unless otherwise stated.
4. After making a purchase, you may receive questionnaires from us or from a third party to your e-mail to evaluate the service and products you received. We thank you in advance for your participation in the filling.

Conclusion:
1. These Terms constitute the entire agreement between you and us regarding the use of our Services and supersede all other agreements or understandings, whether written or oral, relating to the subject matter hereof. We reserve the right to update or change these Terms at any time without notice. It is your responsibility to review and comply with the most recent version of these Terms. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law. Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or any other provision. These Terms are subject to and interpreted in accordance with the laws of the Republic of Croatia. All disputes arising out of or in connection with these Terms shall be resolved by good faith negotiation. If no solution can be reached, disputes will be subject to the exclusive jurisdiction of the courts in Osijek.

Updated on the day [07 .04.2023.]

Download the terms of business here.